Terms of service
Terms and Conditions
Table of Contents
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Scope of Application
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Conclusion of Contract
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Right of Withdrawal
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Prices and Payment Terms
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Delivery and Shipping Conditions
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Retention of Title
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Liability for Defects (Warranty)
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Liability
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Special Conditions for the Processing of Goods According to Customer Specifications
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Redemption of Promotional Vouchers
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Redemption of Gift Vouchers
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Applicable Law
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Alternative Dispute Resolution
1) Scope of Application
1.1 These Terms and Conditions (hereinafter referred to as “T&Cs”) of Larissa Reuter, operating under “HETTI.” (hereinafter referred to as the “Seller”), apply to all contracts for the delivery of goods concluded between a consumer or business customer (hereinafter referred to as the “Customer”) and the Seller via the Seller’s online shop. The inclusion of the Customer’s own terms and conditions is hereby rejected, unless otherwise agreed.
1.2 These T&Cs shall also apply accordingly to contracts for the delivery of vouchers, unless otherwise expressly stipulated.
1.3 A consumer within the meaning of these T&Cs is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
1.4 A business customer within the meaning of these T&Cs is any natural or legal person or a legal partnership who, when entering into a legal transaction, acts in exercise of their commercial or independent professional activity.
2) Conclusion of Contract
2.1 The product descriptions in the Seller’s online shop do not constitute binding offers by the Seller but serve for the purpose of submitting a binding offer by the Customer.
2.2 The Customer may submit the offer via the online order form integrated into the Seller’s online shop. In doing so, after placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding offer to conclude a contract for the goods contained in the shopping cart by clicking the button that finalizes the order. The Customer may also submit the offer to the Seller by email, post, or telephone.
2.3 The Seller may accept the Customer’s offer within five days,
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by sending a written or text-based order confirmation (e.g., by fax or email), whereby receipt by the Customer is decisive;
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by delivering the ordered goods, whereby receipt by the Customer is decisive; or
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by requesting payment from the Customer after they have placed the order.
If several of the above alternatives apply, the contract shall be concluded at the time when one of the alternatives first occurs. The acceptance period begins on the day after the Customer submits the offer and ends at the end of the fifth day following submission. If the Seller does not accept the offer within this period, this shall be deemed a rejection, and the Customer is no longer bound by their declaration of intent.
2.4 If the Customer chooses a payment method offered by PayPal, payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full, or – if the Customer does not have a PayPal account – subject to the terms for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer uses a PayPal payment method during checkout, the Seller hereby declares acceptance of the Customer’s offer at the time the Customer clicks the order completion button.
2.5 When an offer is submitted via the Seller’s online order form, the contract text is stored by the Seller and sent to the Customer in text form (e.g., email, fax, or letter) after the order has been submitted. Beyond this, the contract text is not made accessible by the Seller. If the Customer has created a user account in the Seller’s online shop before submitting their order, the order data will be stored on the Seller’s website and can be accessed free of charge by the Customer via their password-protected user account using the appropriate login credentials.
2.6 Before submitting a binding order via the online form, the Customer can identify possible input errors by carefully reviewing the on-screen information. A helpful technical method for identifying errors can be the browser’s zoom function. During the ordering process, entries can be corrected using the standard keyboard and mouse functions until the Customer clicks the button to finalize the order.
2.7 The languages available for concluding the contract are displayed in the online shop.
2.8 Order processing and communication usually take place via email and automated systems. The Customer must ensure that the email address provided for order processing is correct so that emails sent by the Seller can be received. In particular, if spam filters are used, the Customer must ensure that all relevant emails from the Seller or authorized third parties are deliverable.
3) Right of Withdrawal
3.1 Consumers are generally entitled to a right of withdrawal.
3.2 Detailed information about the right of withdrawal can be found in the Seller’s withdrawal policy.
4) Prices and Payment Terms
4.1 Unless otherwise stated in the Seller’s product description, the prices indicated are total prices. No VAT is charged in accordance with the small business regulation (§ 19 UStG). Any additional delivery and shipping costs are specified separately in the respective product description.
4.2 For deliveries to countries outside the European Union, additional costs may apply in individual cases that are not the Seller’s responsibility and must be borne by the Customer. These include, for example, fees for money transfers by credit institutions (e.g., transfer fees, currency conversion fees) or import duties or taxes (e.g., customs duties). Such costs may also arise in cases where delivery is not made to a country outside the EU, but the payment is made from a non-EU country.
4.3 The available payment methods are communicated to the Customer in the Seller’s online shop.
4.4 If advance payment by bank transfer is agreed, the payment is due immediately upon conclusion of the contract, unless a later due date has been agreed.
4.5 If the Customer selects a payment method offered via the payment service “PayPal,” payment is processed by PayPal. PayPal may use third-party payment providers. If the Seller offers payment options via PayPal where the Seller provides goods or services in advance (e.g., purchase on invoice or installment payments), the Seller assigns its payment claim to PayPal or a payment provider commissioned by PayPal and specifically named to the Customer. Before accepting the assignment, PayPal or the commissioned provider conducts a credit check using the Customer’s data. The Seller reserves the right to deny the selected payment method if the credit check yields a negative result. If approved, the Customer must pay the invoice amount within the agreed period. Payment with debt-discharging effect can then only be made to PayPal or the provider authorized by PayPal. However, the Seller remains the contact for general inquiries (e.g., about products, delivery time, returns, complaints, withdrawals, and credits).
4.6 If the Customer selects a payment method offered through “Shopify Payments,” payment is processed by Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (“Stripe”). The specific payment methods available via Shopify Payments are communicated in the online shop. Stripe may also use other payment services, which may have their own conditions. Further information is available at: https://www.shopify.com/legal/terms-payments-de.
5) Delivery and Shipping Conditions
5.1 If the Seller offers shipping, delivery is made to the delivery address specified by the Customer, within the delivery area indicated by the Seller, unless otherwise agreed. The delivery address provided during checkout is decisive.
5.2 If delivery fails due to reasons attributable to the Customer, the Customer must bear the reasonable costs incurred. This does not apply to shipping costs if the Customer effectively exercises their right of withdrawal. Regarding return shipping, the return policy in the Seller’s withdrawal information applies.
5.3 If the Customer is a business, the risk of accidental loss and deterioration of the goods passes to the Customer when the goods are handed over to the carrier. If the Customer is a consumer, the risk generally passes upon delivery to the Customer or a person authorized to receive the goods. However, the risk also passes when the goods are handed over to the carrier if the Customer has commissioned that carrier and the Seller did not previously name this person.
5.4 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This only applies if the Seller is not responsible and has concluded a congruent covering transaction with due diligence. The Seller will make reasonable efforts to obtain the goods. If unavailable or only partially available, the Customer will be informed immediately, and any payments will be refunded promptly.
5.5 If the Seller offers in-store pickup, the Customer may collect the ordered goods during the stated business hours at the address provided. No shipping costs are charged in this case.
5.6 Vouchers are provided to the Customer as follows:
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by download
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by email
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by post
6) Retention of Title
If the Seller provides goods in advance, ownership remains with the Seller until full payment of the purchase price has been received.
7) Liability for Defects (Warranty)
Unless otherwise stated in the following provisions, the statutory warranty laws apply to the sale of goods.
7.1 If the Customer is a business:
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the Seller may choose the method of subsequent performance;
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for new goods, the limitation period for defect claims is one year from delivery;
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for used goods, warranty claims are excluded;
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the limitation period does not restart if replacement is provided within warranty.
7.2 The above limitations do not apply:
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to claims for damages or reimbursement of expenses by the Customer;
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if the Seller fraudulently concealed a defect;
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for goods used in a building that caused its defectiveness;
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where the Seller has an obligation to update digital products under contracts involving goods with digital elements.
7.3 For business customers, statutory limitation periods for any existing right of recourse under § 445a BGB remain unaffected.
7.4 If the Customer is a merchant under § 1 HGB, they are subject to the commercial duty to examine and give notice of defects according to § 377 HGB. If the Customer fails to do so, the goods are deemed approved.
7.5 If the Customer is a consumer, they are kindly asked to report any obvious transport damage to the delivery service and notify the Seller. Failure to do so does not affect their legal or contractual warranty rights.
8) Liability
The Seller shall be liable to the Customer for all contractual, quasi-contractual, and statutory claims for damages and reimbursement of expenses as follows:
8.1 The Seller is liable without limitation:
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in cases of intent or gross negligence,
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for injury to life, body, or health caused intentionally or negligently,
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under a given guarantee, unless otherwise provided,
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under mandatory liability laws, such as product liability law.
8.2 If the Seller negligently breaches a material contractual obligation, liability is limited to the foreseeable damage typical for the contract, unless unlimited liability applies as stated above. Material contractual obligations are those essential to the contract’s performance, and on which the Customer can regularly rely.
8.3 Otherwise, the Seller’s liability is excluded.
8.4 The above liability rules also apply to the Seller’s agents and legal representatives.
9) Special Conditions for the Processing of Goods According to Customer Specifications
9.1 If the Seller, in addition to delivering the goods, is also obliged to process the goods according to the Customer’s specifications, the Customer must provide all necessary content (e.g., text, images, graphics) in the required file formats, layouts, image and file sizes specified by the Seller and grant the Seller the necessary rights of use. The Customer is solely responsible for obtaining the rights to these contents. The Customer declares and guarantees that they are entitled to use all content provided to the Seller and, in particular, that no third-party rights are infringed—especially copyrights, trademarks, or personal rights.
9.2 The Customer shall indemnify the Seller against claims by third parties that are asserted against the Seller in connection with the contractual use of the Customer’s content. This includes the obligation to cover necessary legal defense costs (including statutory court and attorney fees). This does not apply if the Customer is not responsible for the infringement. In the event of a third-party claim, the Customer is obliged to provide the Seller immediately and truthfully with all necessary information to assess the claim and prepare a defense.
9.3 The Seller reserves the right to reject processing orders if the content provided by the Customer violates legal or regulatory prohibitions or common decency. This includes, in particular, content that is unconstitutional, racist, xenophobic, discriminatory, offensive, harmful to minors, or glorifies violence.
10) Redemption of Promotional Vouchers
10.1 Vouchers issued free of charge by the Seller as part of promotional campaigns with a specific validity period and not purchasable by the Customer (hereinafter referred to as "Promotional Vouchers") can only be redeemed in the Seller’s online shop and only during the specified period.
10.2 Certain products may be excluded from the voucher promotion if stated in the content of the Promotional Voucher.
10.3 Promotional Vouchers must be redeemed before completing the order process. Retrospective crediting is not possible.
10.4 Only one Promotional Voucher may be redeemed per order.
10.5 The value of the goods must at least equal the amount of the Promotional Voucher. Any remaining balance will not be refunded by the Seller.
10.6 If the value of the Promotional Voucher is insufficient to cover the total order, one of the other available payment methods offered by the Seller may be used to pay the difference.
10.7 The balance of a Promotional Voucher will not be paid out in cash or earn interest.
10.8 If the Customer returns goods paid (in full or in part) with a Promotional Voucher within their legal right of withdrawal, the voucher will not be refunded.
10.9 Promotional Vouchers are intended for use only by the person named on the voucher. Transfer to third parties is not permitted. The Seller is entitled, but not obliged, to verify the entitlement of the respective voucher holder.
11) Redemption of Gift Vouchers
11.1 Vouchers that can be purchased via the Seller’s online shop (hereinafter referred to as "Gift Vouchers") may be redeemed exclusively in the Seller’s online shop, unless otherwise stated on the voucher.
11.2 Gift Vouchers and remaining balances may be redeemed until the end of the third year following the year of purchase. Remaining balances will be credited to the Customer until the expiry date.
11.3 Gift Vouchers must be redeemed before the order process is completed. Retrospective crediting is not possible.
11.4 Only one Gift Voucher can be redeemed per order.
11.5 Gift Vouchers can only be used for the purchase of goods, not for the purchase of other Gift Vouchers.
11.6 If the value of the Gift Voucher is insufficient to cover the total order, the difference can be paid using one of the other payment methods offered by the Seller.
11.7 The balance of a Gift Voucher will not be paid out in cash or earn interest.
11.8 Gift Vouchers are transferable. The Seller may make payment with discharging effect to the respective holder redeeming the Gift Voucher in the Seller’s online shop. This does not apply if the Seller is aware or grossly unaware of the ineligibility, incapacity, or lack of authorization of the respective holder.
12) Applicable Law
The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that the protection afforded is not withdrawn by mandatory provisions of the law of the country in which the consumer has their habitual residence.
13) Alternative Dispute Resolution
The Seller is neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.